Shipping policy

Shipping Policy

Last Updated: 2025.09.24

At Orvela Skin, we aim to deliver your supplements quickly, safely, and reliably. This Shipping Policy outlines how we process and deliver your orders.

Order Processing

  • All orders are processed within 24–48 hours (excluding weekends and holidays).

  • Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery.

Shipping & Estimated Delivery Times

We ship worldwide directly from our European warehouse.

  • Europe: 3–5 working days

  • United Kingdom (UK): 3–7 working days

  • United States (USA): 5–10 working days

  • Rest of the World: 5–14 working days (delivery times may vary depending on location)

Delivery times are estimates and may vary due to customs procedures or carrier delays.

Customs, Duties & Taxes

  • Orders shipped within the EU are free from customs charges.

  • Orders shipped outside the EU (including the UK and USA) may be subject to local VAT, import duties, or handling fees upon arrival.

  • These charges are the responsibility of the customer.

  • We provide all necessary customs documentation to help ensure smooth clearance.

30-Day Money-Back Guarantee

We stand by the quality of our supplements. If you are not completely satisfied, you may request a refund within 30 days of delivery.

To start a return or request a refund, please contact our support team at:
📩 support@orvelaskin.com